Careers

Put your career in motion with
the leader in life-changing technology

Lifeward is changing lives through innovation

Our expanding portfolio of products gives patients and clinicians new capabilities with the power to transform lives.

Creating new possibilities

At Lifeward, you’ll be part of a collaborative team working to change what is possible for people with physical limitations and disabilities. Join our team to shape the future with us.

We are actively expanding our solution suite, creating new opportunities for career growth and professional development. Please check back often to see what’s new.

Current Positions

Neuro Rehabilitation Specialist – 2 openings available: Chicago, IL and Orlando, FL

Field Sales Territory Representative

Department: Sales
Work type: Full time – Permanent

In this hybrid sales and clinical role, the Outside Territory Representative is responsible for exceptional customer service while achieving the territory sales targets. Responsible for developing and maintaining clinic relationships within the territory.

Essential functions of the job:

Maintains a strong working relationship and frequent communication with the Inside Territory Representative recognizing that this relationship is vital to the team’s success
Establishes and maintains strong working relationships with and between customer key decision makers (PTs, OTs, Therapy Managers & Directors, Physiatrists, Neurologists, Other Medical Professionals and Finance personnel)
Establishes and maintains strong working relationships with and between other Care Team Resources including Admin, Clinical and Technical Support
Executes business plan in coordination with Inside Territory Representative
Share best practices

Sales and Clinical:

Ensures territory achieves annual clinic and patient sales targets in coordination with Inside Sales representative.
Grow patient referrals by building clinic competence and awareness of Lifeward resources and @Home programs for MyoCycle and ReWalk products
Is able to effectively set up, trouble shoot, and put a wide range of patients on ReWalk and MyoCycle FES systems
Identify and execute new clinic system and replacement sales for the territory
Keeps abreast of relevant Scientific publications, Lifeward product enhancements and clinical experience/knowledge
Performs cold calling to build clinic base
Executes sales and marketing initiatives and other identified programs
Performs clinic and consumer presentations
Attends trade shows, conference and peer support groups as appropriate

Business Management & Administration

Execute monthly territory business analysis to Territory Review Report
Perform monthly referral analysis for existing clinics
Complete bi-weekly territory meeting with Inside Sales Representative
Manages and operates within approved expense budget
Ensures that all sales activities within assigned territory are conducted to the highest ethical standards and in a manner that is fully compliant with Company policy and laws and regulations
Administrative tasks to include timely reporting, data entry (CRM, Expenses to include self and outside sales, Monthly Reports) and forecasting

Essential incumbent requirements: minimum

Meet health care industry representative (HCIR) credentialing requirements to gain entry into facilities and organizations that are in your assigned territory. These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, and proof of immunization/vaccination for various diseases.
Exceptional time management skills
Exceptional communication, phone and social skills
Ability to work independently and be a team player
Highly effective presentation skills
Ability to develop in-depth knowledge about product and services
Relevant bachelor’s degree such as PT, PTA, OT, EP
2-3 years’ proven success in related sales and/or relevant clinical experience in rehabilitation preferred
Able to travel extensively.

LIMITATIONS AND DISCLAIMER
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Continued employment remains on an “at-will” basis. This job description in no way creates an implied contract.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Customer Success Specialist – 1 opening available: Location: Remote

Classification: Full-time, exempt
Reports To: Director Commercial Operations

Summary:

Deliver an outstanding customer experience by providing phone and email support to customers who reach out to Lifeward while maintaining AlterG’s internal database, and triaging all customer inquiries appropriately. You must have an exceptional attitude regarding customer service and a strong sense of responsibility for helping Lifeward customers achieve their objectives. Requires someone who is proactive, highly organized and thrives in fast-paced environments managing a large volume of inbound communications. You need excellent interpersonal skills to provide support, answer questions, and help resolve customer issues in an efficient manner.

Primary Responsibilities:

Manage and triage large volume of inbound and outbound customer calls and emails.
Organize and log details of customer technical issues in AlterG’s internal service ticket system. Triage and assign service cases to appropriate service team member to further diagnose and resolve.
Maintain customer records via CRM Salesforce.com and ERP Netsuite.com with up-to-date status and account information.
Receive inbound sales inquiries via phone and email – collect information, triage and assign to appropriate sales team member for immediate follow up using CRM.
Process and submit sales orders for accessory items using both CRM and ERP systems.
Act as a liaison between customer, in-house service technicians and sales team members. Escalate and prioritize important service cases, recognizing the need to increase communication and status updates to customer – help turn upset customer into a happy customer.
Other duties as defined by manager

Required Skills:

Professional attitude — respectful, honest and team player.
Excellent organizational skills with high attention to detail and accuracy.
Excellent time management skills and ability to manage multiple tasks in fast-paced environment.
Excellent communication skills including written, verbal, listening, and customer service skills.
Pleasant and polite telephone demeanor.
Ability to project a calm and professional demeanor in high-stakes or stressful situations and successfully manage stress.
Capable of regularly using good judgement and problem-solving skill to accomplish goals and work requirements
Able to work independently as well as in a group environment
Proficient computer skills, working with various office equipment, various programs including Word, Outlook, Excel, etc.

Experience/Qualifications:

High school diploma required. Bachelor’s Degree preferred.
Language skills: Fluent in English. Bilingual a plus
Proficient in MS Office Applications.
Experience with a CRM or web-based ticketing system.
Experience with Salesforce.com and Netsuite preferred.

Service Depot Technician – 1 opening available: Location: Hudson, MA

Classification: Temporary, exempt
Reports To: Director of Operation

Summary:

The Service Depot Technician role is responsible for overseeing the Service Spare parts program for Lifeward’s products. Daily focus is to support the Global service department for all aspects of Manufacturing, Repairing and Dispositioning Lifeward’s products. Responsible for responding to service requests in a timely and thorough manner.

Essential Duties and Responsibilities:

Responsible for following procedures within the company’s quality system per ISO 13485 requirements and other applicable international standards.
Ensure that daily service returns are dispositioned in a timely manner.
Performs manufacturing and repairs of Service Spare parts.
Investigates RMA’s for roat cause, documents findings and dispositions the materials according to Lifeward’s quality system.
Manages Service Inventory to ensure materials are available for Service Engineer needs including Raw Materials, Finished goods and testing equipment.
Occasionally communicates investigation findings to customers internal and external
Oversight of shipping, receiving and inventory management of Service materials.
Provides occasional support to Warehouse and Contract Manufactures to sustain business needs.
Serves as a key onsite representative for the organization.
Performs additional duties as requested

Minimum Qualifications (Knowledge, Skills, and Abilities):

Excellent verbal and written communication skills.
Ability to work well in a team environment.
Must speak and understand English.
Extensive experience using a MRP and QMS System. Platforms including Netsuite, Agile and Saleforce desired.
Proficient computer skills, working with various office equipment, various programs including Word, Outlook, Excel, etc.
Ability to travel in US ~5% of the time
Ability to work weekends and evenings as required.

Education & Experience:

Bachelor’s Degree in Engineering or Engineering technology is required required.
5+ years experience in medical device industry.
Experience with durable medical equipment preferred.
Experience with a CRM or web-based ticketing system
Experience with Salesforce.com and Netsuite preferred

Physical Requirements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
While performing the duties of this job, the employee is regularly required to perform the following physical activities:
- Ability to lift and transport up to 40 pounds.
- Extending hand(s) and arm(s) in any direction.
- Particularly for sustained periods of time.
- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
- Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
- Vision: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
- The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

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Lifeward is committed to Equal Employment Opportunity, complying with all federal, state and local laws that prohibit discrimination on the basis of age, race, color, religion, gender identity or expression, national origin, disability, protected veteran status, and other protected classifications.